What is a cloud-based call centre service?
One of the most innovative call centre services for business, a cloud-based call centre will revolutionise your customer experience operation.The technology to facilitate customer calls is owned by a network, in this case stc, and you simply subscribe to use it. This means you don't need need to invest in expensive platforms, software and hardware - you just need to pay a monthly fee to have access to a full-service call centre.Because it runs on the cloud, all you need is a good internet connection. While traditional call centres operate on landlines, which involve a large space commitment, a cloud-based call centre uses the internet.
Are the stc One Call Centre Services integrated with stc One platform?
Yes. Our cloud-based call centre services are fully integrated with the stc One platform, so you can run your office telephones and call centres from the same platform