stc Business

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What does subtotal of non -taxable services (including any VAT adjustment) mean?

The sum of your charges of non-taxable items, such as International Roaming services and Roaming Add-ons, will not be part of the net current charges which are taxable. This will also include any VAT related adjustments from the previous month(s).

What is the stc business helpline number?

Our Call center representatives are available around the clock. Call us on 34 128 128 from any other line or 128 from your stc line.

Where can I get the delegation form?

You can download the delegation form from the below link:

https://www.stc.com.bh/files/uploads/2018/8/13/stc_Business_Letter%20of%20Delegation.pdf

Please visit stc HQ to register your stc business lines, from Saturday to Thursday 9am to 5pm.

Does stc Protect cover devices against theft and burglary

In the event of burglary or theft, the insurance company will replace the device with the same model, and you can only submit one request for the duration of the policy’s validity. The policy expires after two repairs or one replacement.

What are the wifi extenders available for business plans?

DLINK DualBand Mesh WiFi Sys is available for all broadband plans with a monthly installment of BD 3.20 on 24 months and BD 6.40 on 12 months.

For more details, please contact our sales team.

Email to:- [email protected].

What are the various smartphones available for business plans?

stc makes buying smart devices for your business easy with low monthly payments. For more details on devices, please visit:- https://www.stc.com.bh/enterprise/content/mobile-add-ons

How to use roaming abroad?

When you reach your destination country just switch on your mobile phone and it should automatically select an operator.

If no operator is found, please check the configuration in your mobile phone under network settings. It might have been set on manual network selection mode. Switch it to automatic network selection mode and it should find a roaming network for you.

How can I get my eSIM activated?

Contact your stc Business Account Manager or visit stc Business Center at stc HQ

Do the Business Plans provide international and roaming service?

Yes, by default those services are enabled on all business plans. However, you have the option to raise a request to block any of these services per subscriber level.

What will be the experience when the customer has a Global add-on with no data allowance remaining while the add-on validity is not yet expired?

Data access will be blocked except in GCC countries where access to data under this add-on is unlimited until the validity is expired. The customer will be notified to purchase another data add-on in Global countries.

What are the various tablets available for business plans?

Get the most of your Tablet device by choosing one of our cost-effective Broadband plans and enjoy the excellent local coverage and unlimited access to the internet on the best 4G LET network in the Kingdom.

For more details on tablets, please visit:-https://www.stc.com.bh/enterprise/content/tablet-add-ons.

Does stc Tajer service (Cloud ERP) require hardware?

Yes, it does require hardware in case of point of sale service e.g. Point of sale screen, barcode scanner, cash drawer, kitchen screen, receipt printer etc…

What is the data threshold assigned to 4G MPLS VPN plans?

Unlimited threshold. stc offers unlimited usage with the 4G MPLS VPN service regardless of the speed.

How can my company subscribe to stc Business Voice Select?

You can e-mail us on [email protected] or call us at 34128128, and your account manager will be in touch with you shortly.

What are the features and benefits of stc Skyfi?

1. Stable Communication stc Skyfi frequency is licensed by the TRA, therefore the service is not subject to any interference.

2. On par with Fiber stc Skyfi provides a guaranteed level of service that is equivalent to the stability of fiber cables.

3. Quick Delivery stc Skyfi requires a short lead-time for delivery and installation, ensuring stc Business customers get connected to grow their business.

4. Nationwide Coverage stc Skyfi enjoys nationwide coverage enabling all business hubs in the Kingdom to get connected regardless of location.

What are the details and pricing for Business M2M Plans?

Following are the details for Business M2M Plans:-

• Monthly Fee

BD 2

• Data Allowance*

100MB

• Free data after full consumption of allowance

• Each data SIM gets a dynamic IP address

• Each data SIM gets a shared APN access

What are stc Fixed Voice Solutions?

Enrich your business communication with stc reliable Voice Solutions.

stc ISDN and SIP trunking solutions offer you a secure and efficient end-to-end network connectivity to the public telephone network and provides your business with flexible and efficient access to voice, video and data services all over one connection line.

Unique Features:

1.Voice services are delivered over a dedicated access link using guaranteed high quality access technologies.

2.Various simultaneous calls options that start from 2 to 60 calls and more based on business needs.

3.Digital or IP-based transmission of voice, video and data services with various interface options through either ISDN PRI (Primary Rate Interface) or SIP (Session Initiation Protocol).

4.Attractive local and International calling rates.

5.FREE monthly credit with your selected plan.

6.Flexibility in keeping your existing range of numbers when joining stc from another service provider (Number Portability).

7.Dedicated Account Manager and Support team.

Is portability allowed for universal numbers?

Yes, universal numbers can be ported-in and ported-out.

What is stc National MPLS VPN?

MPLS VPN: MPLS VPN service eases the interconnection of customer premises via stc national MPLS network with different priorities and Class of Service.

MPLS VPN Service Description

The MPLS VPN service from stc Business will interconnect a company’s various sites and remote workers and create a single enterprise-wide communication network.

MPLS based IP-VPN service allows customers to benefit from the flexibility of IP and the security of a private network.

Customers can interconnect all their locations easily and can access intranet, extranet and Internet applications via stc MPLS Core.

It offers multiple Class of Service (CoS) to distinguish between delay-sensitive and non delay-sensitive data.

What is Dynamic and Static IP?

Dynamic IP address assigns a different IP address each time customer connects to the Internet. This comes by default with the connection and is not charged. A static IP address is one that doesn’t change and can be used for web servers or any other applications. Customers can apply to get a Static IP and this will be charged depending on the business broadband plan.

Is portability allowed from fixed number to mobile service?

No, as per the regulations fixed numbers should port-in and port-out for fixed services only.

Is Advanced Internet available for specific buildings or locations?

No, the service is available in the whole Kingdom of Bahrain, regardless your business location.

How is stc’s fiber broadband different from other broadband services?

stc offers a unique fiber broadband package to businesses across the kingdom thanks to the partnership with Bnet – the national fixed network provider in Bahrain – providing the ultimate fiber experience with nationwide coverage across all operators in Bahrain. With super-fast speeds of up to 1Gbps, you can utilise all the bandwidth needed to take your business operations to the next level with peace of mind.

How are the calls rated?

You will be charged, on a per-minute basis, for all incoming and outgoing local calls.

What are the benefits of stc Business Real-time portal?

* Accessibility: 24x7 access to up-to-date information keeps you fully aware and supported in the process of decision making.

* Transparency: Full visibility of the service, at fingertips, for enhanced analysis and informed decisions.

* Cost-effective: Cost-reduction factor as it eliminates your need to invest in your own monitoring setup.

How to subscribe to Global MPLS VPN?

Contact your Account Manager to subscribe and find out more about how the business Plan can add value to your business. Or call us for more information on 34128128

How is the scope of a penetration test defined?

Collaboratively, the scope of a penetration test should always be customized to suit the unique nature of the business.

What are the outcomes/benefits from stc BAH Security Assessment Service?

The Security Assessment Service’s key deliverable is a security assessment report featuring an executive summary, control maturity benchmarks and recommendations for improvement. Understanding security status is often a key input toward investment decisions to address any identified gaps. stc BAH team identifies and assesses the maturity of control actions and procedures. Frameworks complement existing business and cybersecurity operations to:

• Establish/Improve a cybersecurity program.

• Communicate cybersecurity requirements with stakeholders.

• Assist in prioritizing improvement activities.

• Enable investment decisions to address gaps.

• Reduce regulatory risks.

• Increase audit preparedness.

How can I ensure my organization’s data is secured?

stc SOC-as-a-service is based on an initial setup phase, which includes remote access connection setup, providing stc security analyst's secured access, directly to the customer's systems, without exposing the organization's database.

What is endpoint security as a service?

Our EPSaaS platform is more than just a traditional antivirus. It adds an extra layer of security for overall network protection by monitoring a range of factors to make sure you can keep pushing boundaries without interruption. We monitor behavior, web filtering, application firewall and Host Quarantine Enforcement.

From where stc BAH will manage my devices?

This Service is delivered through our Bahrain-based Security Center.

Why organizations need to invest in security solutions?

Every organization must be connected to the Internet if it is to compete successfully in the business world of today. There must be no doubt whatsoever that this gives organizations of every type significant challenges as the virus writers and hackers of yesterday are forever finding new methods of mounting very effective Internet-borne attacks. The threat from outside the organization is only part of the problem. Information assets are also under threat from within and some say as much as 75% of the problem is as a direct result of attacks mounted by so-called trusted employees.

What are the features and benefits of stc Business Internet Security as a Service (ISaaS)?

Key Features and Benefits:

• High-performance Threat Protection: Powered by industry's highest threat protection and SSL inspection performance to protect from malware attacks hiding in encrypted traffic.

• Validated Security Effectiveness: Independently certified and continuous threat intelligence updates provide robust protection from known and unknown attacks.

• Protect Mission Critical Applications: Highly scalable segmentation and ultra-low latency to protect network segments.

• Continuous Risk Assessment via Automation: Leverage automated workflow and auditing features to deal with scarce security staff and continuously maintain compliance posture.

• Security Integration: Intelligently share threats across the entire digital attack surface to provide quick and automated protection.

• Enterprise Class Security Management: Deliver consistent security policy. Single pane-of-glass to manage security assets irrespective of network size or traffic type.

Will the service make my website faster?

Of course, stc Managed Cloud WAF offered service comes with built-in CDN, one of the best in the world and consistently provide superior performance in both developed and emerging markets. Based on 3rd party independent test, the built-in CDN is ranked #1 in UK, France, ranked #2 in India, Honk-Kong, Japan, Taiwan & Mexico. Ranked #3 in US.

What does stc's security device service include?

With 24/7 support, stc takes care of all aspects of your security devices, including provision, set-up, performance and health monitoring, management and upgrades. We adjust and update security device configurations to suit your business needs and ensure they remain fully compliant, responding to device health issues and threats as they appear.

What are the deliverables from the Managed Vulnerability Assessment Service?

• Management Vulnerability Assessment report.

• Technical Vulnerability Assessment report.

• Presentation and discuss the VA report to the customer.

What are the most important security frameworks?

Security frameworks have several components that guide companies when they develop their IT security policies and procedures. While security standards offer insight into recommended controls and guidelines go over the security measures that are ideally put in place on a network and are mandatory for compliance in some cases, a framework has security best practices that companies should follow to get the best results for implementing a successful program.

The security framework's primary goal is reducing the risk that common cybersecurity threats will impact the organization. Here are some of what I feel are the most influential security frameworks of all time.

• HIPAA: Healthcare Insurance Portability and Accountability Act

• PCI DSS: Payment Card Industry's Data Security Standard

• NIST SP 800-53: National Institute of Standards and Technology Special Publication 800-53

• ISO 27000 Series

• PDPL (Personal Data Protection Law): The PDPL is the main data protection regulation in Bahrain

• GDPR: General Data Protection Regulation): A legal framework that sets guidelines for the collection and processing of personal information from individuals who live in the European Union (EU)

What customer pain points does a SIEM address?

SIEM is a major upgrade over multiple security products that require IT security staff to view numerous dashboards to get comprehensive visibility. A SIEM can:

• Alleviate alert fatigue by curbing false positives and aggregating disparate data sources

• Implement a unified dashboard for visibility across the enterprise

• Reduce risks from denial-of-service attacks, brute-force attacks, and data breaches

• Simplify regulatory compliance to help you avoid exorbitant fines for violations

What are the Server Backup plans features and benefits?

1. stc Server Backup 100GB:- Storage 100GB/ Price BHD 10

2. stc Server Backup 250GB:- Storage 250GB/ Price BHD 15

3. stc Server Backup 500GB:- Storage 500GB/ Price BHD 20

4. stc Server Backup 1TB:- Storage 1 TB/ Price BHD 25

What is an eFax Barring Feature Add-on?

To maximize cost, stc eFax comes with a barring feature that restricts usage. This can be activated at any time by opting for the Barring Feature Add-on.

1. Bar All Outgoing Faxes:you will only be able to receive faxes from any destination.

2. Bar Outgoing International Faxes:You will only be able to send faxes to local numbers, and receive faxes from anywhere in the world.

How can my company subscribe to stc Business Fleet management?

You can e-mail us on [email protected] or call us at 34128128, and your account manager will be in touch with you shortly.

How does stc AgileWAN work?

stc AgileWAN is an overlay service that allows your business to utilize the existing IP connectivity services (like MPLS, LTE and broadband internet services) to create a virtual layer and securely connect multiple locations. stc AgileWAN enables optimized performance based on advanced control and routing policies, as well as high availability for the WAN traffic.

Features and benefits of Collocation Full Rack

"• Rack Height

42U

• Rack Dimension

800 x 1,200 mm or 600 x 1,200 mmx

*Incudes rack, resilient power supplies, air conditioning, fire suppression, & secure environment to host the IT equipment of organizations.

What are the Business Continuity Management (BCM) Services provided by stc?

To satisfy all critical business requirements, our Business Continuity Management (BCM) service provides a remote backup shared-seat for customer’s employees in order to avail business recovery capabilities.

We are just a call away

Call us today on 34128128 to know how your business can benefit from our customized and personalized solutions for all your data center requirements.

Do you provide point of sale software and POS machine?

Yes, Point of sale (POS) comes with screen that has an embedded printer. Also, we do provide other devices like cash drawers, printers, bar code scanners, kitchen screens and more.

What is the timeline to provision the collocation services?

Maximum lead-time to deliver is 7 working days after receiving your service order form.

How can I change my email password?

You can easily change your email password by opening the webmail at https://webmail.stc.bh and going to the Preferences menu. There you can change your password in the section Sign In.

What are the various DRaaS Add ons available?

"Following are the available add ons for DRaaS:-

DRaaS Add On MRC

1. stc DRaaS 1-vCPU Add-on BHD 3

2. stc DRaaS 1GB RAM Add-on BHD 1

3. stc DRaaS 10GB Storage Add-on BHD 1

4. stc DRaaS Firewall Add-on BHD 10

5. stc DRaaS 10Mbps Internet Add-on BHD 70"

What support do you offer for stc One video conferencing?

We have a dedicated team of experts constantly monitoring the stc One video and audio conference service, to ensure superior streaming, a strong connection, and the latest updates. Our 24/7 customer support team is there so that whatever your time zone, we'll have things running smoothly in no time.

What are the various IaaS Add ons available?

"Following are the available add ons for IaaS:-

IaaS Add On MRC

1. IaaS vCPU Add-on BHD 3

2. stc IaaS RAM Add-on BHD 1

3. stc IaaS Storage Add-on BHD 1

4. stc IaaS Firewall Add-on BHD 10

5. stc IaaS 1Mbps Internet Add-on BHD 10"

How can I check if a message has been sent?

The company administrator can log in to the portal and extract the delivery reports.

Does VAT apply on plans where a new device/handset is an included benefit?

Yes, for plans with included handset benefits, VAT is applicable on the monthly recurring charge of the plan and the additional usage thereof. VAT also applies on any associated down-payment if any.

What is the email address for Business support?

Our email address is [email protected].

Where can I get the declaration form?

You can download the declaration form here:

https://www.stc.com.bh/files/uploads/2018/8/13/stc_Business_Signatory%20Declaration.pdf

Please visit stc HQ to register your stc business lines, from Saturday to Thursday 9am to 5pm.

What is replace and replacement policy in stc Protect

The monthly cost depends on whether you have a simple or high-tech business device insurance package. In the event that the device is exposed to accidental damage, it shall be repaired or replaced, as the coverage includes two repairs and one replacement, or a repair process followed by one replacement.

What are the various 5G Phones available for business plans?

stc makes buying smart devices for your business easy with low monthly payments. For more details on devices, please visit:- https://www.stc.com.bh/enterprise/content/mobile-add-ons

Can I activate My line on an eSIM?

Yes, stc Business Customers can enjoy the eSIM experience free of charge on eSIM Enabled iphone devices

What will happen to the GBs or minutes that I didn't use?

Benefits will be lost and will not be carried forward to the next month.

What will be the experience when the customer still has remaining data quota and is roaming in non-Global country?

Data access will be blocked, and SMS notification will be sent to the customer offering an option to move to normal roaming rates in non-Global countries. If customer goes back to the Global country before the validity ends, they will still be able to enjoy the add-on.

How can my company subscribe to stc Business stc Tajer services?

You can e-mail us on [email protected] or call us at 34128128, and your account manager will be in touch with you shortly.

What are the advantages of having Private APN with the 4G MPLS VPN service?

Secured traffic; where customer traffic is not going through the public Internet Network and hence will not be open to any external attacks like spammers or virus-based activities.

Do I need to pay to have my business Voice Select service activated?

No, there are no activation charges or monthly fees for business Voice Select service.

What is an stc Skyfi?

stc SkyFi is a new technology that facilitates the delivery of Datacom products to business customers Nationwide. From the functionality and operational point-of-view, stc SkyFi is similar to Point-to-Point MW.

We already have IP-PBX server and phones. Can we subscribe to stc SIP service?

Yes, stc provides Business customers with both options; either with the voice service that connects your existing system with stc fixed voice network, or to bundle it with a new system based on your business requirements. Please contact your account manager for further information.

Can I Port in my existing Voice line to stc business broadband?

Yes. You can port in your existing voice line to stc.

Is static public IP address available for Advanced Internet plans?

Yes, one free-of-charge static public IP address is available with each stc Business Advanced Internet plan. You can access your PC, LAN, or CCTV system, no matter where you are in the world.

Is there a data cap?

stc is proud to offer truly unlimited plans to businesses without downgrading on speed levels, helping you stay worry-free when it comes to data consumption.

Can I dial out using the Toll Free number?

Yes, you can dial out locally, at a very competitive rates for both mobiles and fixed numbers. The Toll Free number is not allowed to dial out internationally.

Do you provide a tool to monitor my circuit?

Yes, anytime, anywhere, secure access to monitor the performance and the availability of the circuit, in real-time approach, is available free-of-charge through stc Business Real-time Portal.

What are the unique features of Global MPLS VPN?

• stc’s GMPLS service is a managed reliable end-to-end service which saves customers both time and money.

• The service combines security with the benefits of IP – scalability, flexibility, improved economics and Class of Service (CoS).

• This allows the end customers to optimize costs and performance while allowing higher priority traffic (e.g. VoIP or business critical applications) to be carried without performance degradation.

• With advanced MPLS features, our Global MPLS VPN solutions provide secure network connectivity, without the need for private infrastructure.

What are the goals of a penetration test?

Goals of a penetration test vary greatly based on the scope of review. The goal of a penetration test is to validate the effectiveness of security controls designed to protect the system or assets being protected.

A Penetration Test should always document the goals of the project. Penetration Test reports and deliverables outline the expectations, scope, requirements, resources, and results.

Why stc BAH Security Assessment Service?

Having a clear line of sight to control activity maturity provides valuable information on an organization’s cybersecurity risk posture to support informed decision-making. The stc BAH Professional Services team focuses on more than 100 critical controls in areas such as inventory of hardware and software assets, data protection, vulnerability management, configuration management and incident response, targeting an organization’s important assets, including its data, network, users, applications and devices.

Why would I seek out a services provider to help manage my SIEM?

A SIEM, even though it is oriented toward automation, still requires a human analyst to monitor its views and insights. A security engineer or developer must configure and tune its initial implementation. This equates to expensive man-hours. For an organization that is held to a standard of compliance, it can require multiple full-time employees to cover 24/7 shifts.

SOC-as-a-service can provide the manpower at a fraction of the cost, while the organization retains ownership of the implementation and the data it generates.

Why to use stc BAH Managed Endpoint Protection Service?

While Endpoint Security (EDR+AV) sounds like the superior defense, that comes at a cost — complexity. Endpoint Security (EDR+AV) solutions generate vast quantities of data which must be shipped off the endpoint. And if your organization is of any significant size, the data storage requirements can be overwhelming.

Endpoint Security (EDR+AV) platforms are also configuration heavy. While endpoint protection is one install and a signature update from the vendor, EDR can involve configuration to ship log files to a central store for analysis. If that analysis happens in the cloud, there can be some delays in effectiveness.

Finally, Endpoint Security (EDR+AV) is great at determining threat detection with a high degree of confidence, but those findings are useless without a human analyst to verify them and define a course of action in response. If the data is huge and "noisy," the chances of quick response are low.

What is the added value from the Managed Security Devices Service?

• Continuous Device Support: We provide ongoing support of security devices to proactively implement, support and manage device configurations.

• Experienced Device Management: We have the expertise to support most device, firewall, and Unified Threat Management configurations.

• Timely Updates and Patches: We apply patches and updates to operating systems and software for you, enabling you to focus on your business objectives.

• Troubleshooting and Vendor Liaison: When issues occur, we provide you with technical support and talk to device vendors on your behalf.

What areas that we can provide security solutions for?

stc BAH security solutions portfolio addresses enterprise IT challenges in the following areas:

• Security

• Networking

• Infrastructure

What are the features and benefits of stc Business Email Security as a Service (ESaaS)?

Key Features and Benefits:

• Top-rated Antispam and Anti-phishing: Maintain productivity by shielding end users from unwanted spam and malicious phishing attacks.

• Independently Certified Advanced Threat Defense: Thwart cyber criminals intent on stealing data, holding systems for ransomware, conducting fraud, and other malicious purposes.

• Integrated Data Protection: Maintain the privacy of personal information and confidentiality of sensitive data in compliance with regulatory and corporate guidelines.

• Enterprise-class Management: Easy staff and end users management to drive the business by reducing time spent on email administration.

• High-performance Mail Handling: Speed the delivery of legitimate e-mail at an affordable cost.

Are stc Managed WAF PCI compliant?

Yes, our Managed Cloud WAF are a 100% PCI Compliant solution. The entire operations of our WAF is built on cloud infrastructure having multiple certifications including SOC 1/SSAE 16/ISAE 3402, SOC 2, SOC 3, PCI, ISO, and FedRAMP. Our Cloud WAF operations adhere to strict PCI standards and are PCI certified.

Why should I keep my security devices updated as a business?

New issues and challenges are constantly emerging, and it can be hard for businesses to keep up. That's why stc offers security devices for business, including a comprehensive monitoring service. Keeping your security devices updated goes a long way to ensuring your business is secure against cybersecurity threats.

What we can Deliver from our Managed Vulnerability Assessment Service?

We can deliver a fresh, asset-based approach that accurately tracks your resources, while accommodating dynamic assets like cloud and containers. To maximize visibility and insight, our Managed platform effectively prioritizes your vulnerabilities while seamlessly integrating into your environment.

How stc BAH Compliance & Consulting Services can help in?

We offer our clients with variety of consultancy services such as and limited to:

• ISO 27001/2

• ISO 20000

• PCI-DSS

• HIPPA

• Risk Assessment

• Penetration testing

• Configuration Assessment

• Code Review

What is SIEM?

Security information and event management (SIEM) is an approach to security management that combines SIM (security information management) and SEM (security event management) functions into one security management system. The underlying principles of every SIEM system is to aggregate relevant data from multiple sources, identify deviations from the norm and take appropriate action. For example, when a potential issue is detected, a SIEM system might log additional information, generate an alert and instruct other security controls to stop an activity's progress.

What are the Desktop Backup plans features and benefits?

1. stc Desktop Backup 15GB:- Storage 15GB/ Price BHD 2

2. stc Desktop Backup 40GB:- Storage 40GB/ Price BHD 4

3. stc Desktop Backup 100GB:- Storage 100GB/ Price BHD 6

4. stc Desktop Backup 250GB:- Storage 250GB/ Price BHD 8

5. stc Desktop Backup 500GB:- Storage 500GB/ Price BHD 10

6. stc Desktop Backup 1TB:- Storage 1 TB/Price BHD 12

How to send an eFax?

Step 1:Compose a new email message and attach document(s), if any.

Step 2:Type the destination fax number followed by ‘@efax.stc.bh’ in the ‘To’ field, for example 13123456 @efax.stc.bh or [email protected] for international fax numbers.

Step 3:Click ‘Send’

Can I relocate the tracker between my vehicles?

Yes, you can contact your account manager to fill a form with the required details of the existing vehicle and the new vehicles. This service will be chargeable.

What is stc AgileWAN?

stc AgileWAN is a managed SD-WAN (Software Defined Wide Area Network) service. It enables digital transformation of your IT and data communications by simplifying the network management functions, provide application visibility and control to optimize the network efficiency. This ensures end-to-end secure connectivity across branches.

Features and benefits of Collocation 1/2 Rack

"• Rack Height

20U

• Rack Dimension

800 x 1,200 mm

*Incudes rack, resilient power supplies, air conditioning, fire suppression, & secure environment to host the IT equipment of organizations."

Does Cloud ERP means point of sale (POS)?

stc Tajer includes many services and Point of sale is one of them.

What kind of backup power do stc DataCenter have?

stc DataCenter is supported by backup generators with enough fuel to run several days before refueling. UPS (Uninterruptible Power Supply) is also available to cover the switchover period between outage of primary power till the generator starts.

What settings do I need to use for DNS when I already have my own custom domain?

When using stc Email Services with your own existing domain, please set MX record as listed below: MX PRIO 10 smtp.stc.bh

What is stc Business Disaster Recover as a Service (DRaaS)?

Disaster Recovery is more affordable and reliable than ever. stc business offers comprehensive protection for your data to ensure high availability to your mission critical systems and applications.

Can small businesses use stc One video conference solutions?

Built on a fully scalable, state-of-the-art platform, our video conferencing is designed with flexibility in mind. Small businesses can keep the solution tailored, while bigger ones can rely on our large capacity to cater to their needs. You can scale up and down to keep your business moving. Most importantly, our service is highly secure and reliable, prioritizing privacy for businesses of all sizes.

What is stc Business Infrastructure as a Service (IaaS)?

A highly flexible solution that addresses your technology needs as it will give you the ability to scale up quickly in response to your business requirements.

How secure is my data?

Your data (contacts phone numbers etc.) is completely safe. We do not share or pass on any of your data, including the mobile numbers you have uploaded.

Does VAT apply on the purchase of a new device/handset with the device instalment offer?

In the case of purchases made on our device instalment offer, VAT is applicable on the monthly instalment amount and any additional services such as extended warranty, insurance etc. VAT also applies to any associated down-payment made against the device/handset.

What are your working timings for the Live Chat Support?

Our Business Live Chat support team is available 24/7 for your assistance (Sun-Thu).

What are the documents required to register stc Business line?

To register your stc Business line, the following documentation is required:

•Declaration letter signed and stamped by the authorized person (as per Sijilat.bh)

•Valid copy of the authorized person’s CPR/Passport

•Valid copy of the Commercial Registration (CR)

•In the case of delegating someone else to register the lines in the name of the authorized person, the delegation form will need to be signed and stamped by both the authorized person along with the delegate.

What types of insurance coverage are included in the stc device protection program?

Stc's device protection program provides two types of coverage:

• Basic coverage for damages to the device’s screen only - it covers damages that may occur to the phone with anyone at all times. The basic coverage includes damage to the screen such as breakage, in addition to any other damages caused by that.

• Complete device insurance coverage, including burglary and theft insurance. With comprehensive coverage, your devices are insured against all damages, as well as anti-burglary (including intimidation) or theft (with forced entry).

Can I activate eSIM on iPhone X or iPhone 8?

No, its only available on iPhone XS/XS Max, XR and SE For iWatch it will be introduce later.

Are the business plan benefits pro rata or full?

They are pro rata, based on when you purchase the plan.

What will be the experience when customer still has data quota remaining and is roaming in a Global country, but connecting to a non-Global network?

Data access will be blocked as soon as customer tries to access data and SMS notification will be sent notifying customer to latch to participating Global network in the respective country to enjoy benefits.

How can I get support for the E-services (Cloud ERP)?

you can raise complain from the stc Tajer service platform itself or call 34128128.

What are the key benefits of having 4G MPLS VPN?

.Ease-of-Installation: Installation can be done by the customer itself without the presence of stc’s technician. Flexibility: Various bandwidth options with unlimited usage. Quick Delivery: Shorter lead-time to deliver, when compared to Local MPLS, as the 4G network is fully owned and operated by stc Bahrain. Ideal Backup Option:

• Cost-effective solution when compared to microwave.

• Unlike ISDN, the 4G VPN is a permanent, always-on backup channel.

• Highly secured, when compared to Internet VPNs as it is based-on a private network

What are the Calls that are supported by stc business Voice Select?

All International calls are supported directly by stc. All other calls (e.g. local, special number, and short code calls) will be routed through the Batelco network.

How many Channels does stc provide with their fixed voice service?

stc is offering various simultaneous calls options that range from 2 to 60 channels.

Can I terminate the business Broadband Plan without terminating the lines?

If the customer wants to terminate the business broadband value plan, than all the lines under the plan will be automatically terminated. Terminations fee will be applied based on the below formula:- Monthly Fee of the business broadband Plan X Remaining months

What is additionally included with stc’s business fiber broadband packages?

Our business fiber broadband packages come with free installation, a free router and a free static IP so that you and your employees can access your LAN and CCTV system even when you’re offsite.

How complex is the Toll Free number setup?

Simple setup without any special equipment required, since Toll Free Service is delivered and routed over the existing SIP or ISDN trunk.

Can I establish IPSec tunnels over stc DIA service?

Yes, this is supported without any limitations or restrictions.

What is Global MPLS VPN?

Global MPLS based IP-VPN service interconnects enterprises global points of presence easily and securely via stc’s GMPLS network Global MPLS Service Description To address the surging need of MPLS VPN connectivity from Bahrain to the rest of the world, stc Business delivers a secure, high performance GMPLS based IP-VPN network to gain full advantage of flexibility. Customers can interconnect all their global points of presence easily and securely via stc’s GMPLS Core that is interconnected with stc’s global partners. Equipped with the latest networks and technology, GMPLS based IP-VPN solutions from stc Business allow customers to share mission critical data, voice and video across a secure, scalable platform with high levels of security. Our GMPLS based IP-VPN solutions have a rich set of features that include multiple classes of service, scalable bandwidth, network topology options and the right choice of interfaces. GMPLS based IP-VPN offers an ideal solution for organizations seeking a flexible, cost-effective solution that will scale as business grows.

How does a penetration test differ from an automated vulnerability scan?

Both penetration tests and automated vulnerability scans are useful tools for managing vulnerabilities. While these are different testing methods, they are complementary, and both should be performed.

A vulnerability scan is an automated, low-cost method for testing common network and server vulnerabilities. This is sometimes referred to as an automated pen test. Many automated tools are available, and most are easily configured by the end user to scan for published vulnerabilities on a scheduled basis.

A penetration test focuses on the environment, as a whole. In many ways, it picks up where the scanners leave off to provide a comprehensive analysis of the overall security posture. While scripts and tools are leveraged by a penetration tester, their use is largely limited to reconnaissance activities. The bulk of a penetration test is manual by nature. A penetration test identifies vulnerabilities scanners cannot, such as wireless flaws, web application vulnerabilities, and vulnerabilities not yet published. Further, pen testing includes attempts to safely exploit vulnerabilities, escalate privileges, and ultimately demonstrate how an attacker could gain access to sensitive information assets.

Why do organizations require Security Assessment?

Organizations face a volatile cybersecurity threat landscape with growing attack surfaces due to increased network bandwidth, emerging technologies, and interconnected devices. Additionally, evolving privacy regulations, such as the GDPR and CCPA require a transparent, risk-based approach to managing personal data. Cybersecurity talent shortages contribute to challenges in keeping data and IP secure. Maintaining a complete picture of foundational security controls and capabilities is critical to preventing and responding to cyber-attacks.

What stc BAH Managed End Point Protection service can help in?

With One Endpoint Agent that Tightly Integrates Malware Prevention, Detection and Remediation:

With this service, our skilled security analysts can quickly pivot from AV alerts into the endpoint process tree with event details that provide context into the source of malware – leveraging the value of combined prevention and detection in one agent. Malware detection and remediation is integrated tightly so analysts can seamlessly follow the path of the malware back to its origin whenever malware is detected and remediated.

What type of Devices stc BAH can Manage?

• We offer our management for the below technologies:

• Firewalls.

• Intrusion Detection / Protection System (IDS/IPS).

• Web Filtering.

• Web Application Firewall (WAF).

• Antivirus – Server.

• Email Filtering (spam, AV, etc.)

• Dynamic Deception Detection solutions.

• Other.

How we can help?

stc BAH security consultants use proven methodology to work with clients, to understand the risks to their business, and to facilitate the implementation of the best possible solutions.

What are the features and benefits of stc Business End Point Security as a Service (EPSaaS)?

Key Features and Benefits:
• Broad Endpoint Visibility: stc Business EPSaaS integrates endpoints into the Security solutions and provides endpoint telemetry, including user identity, protection status, risk scores, unpatched vulnerabilities, security events, and more.
• Endpoint Compliance and Vulnerability Management: Reduce the endpoint attack surface and manage endpoint-borne risk. Vulnerability scanning with flexible patching options. Detect and enforce endpoint compliance.
• Automated Threat Containment: Mitigate unpatched vulnerabilities, alert users, and quarantine risky or compromised endpoints to stem an outbreak.
• Secure Remote Access: Reliable, simple, and secure remote access with built-in, always-on VPN, with the added security of two-factor authentication, plus single-sign-on capabilities.
• Easy to Deploy and Manage: Easy to deploy and manage light-weight endpoint agents, which are centrally managed from the cloud.

Can organization implement their own Custom Rules?

Custom rules are created by our WAF security experts based on application specific need to address vulnerabilities which are not readily fixed by the core rules set.

How stc Bahrain manage Vulnerability Assessment Process for Organization?

Using our state of art Platform that provides actionable insight into your entire infrastructure’s security risks, allowing our security experts to quickly and accurately identify, investigate, and prioritize vulnerabilities and misconfigurations in your modern IT environment.

Who should benefit from stc BAH Compliance & Consulting Services?

All financial, government, and enterprises who are looking to have their own internal policies and procedures and different technical controls in-line with business/strategical requirements based on internal standards.

What are the stc BAH SIEM platform capabilities?

Our Next-Gen SIEM Platform delivers comprehensive, useful and actionable insight into what is really going on in and around our customers IT environment, which will reliably and efficiently deliver:

• Next Generation Multi-tenant SIEM and Log Management

• Independent Host Forensics and File Integrity Monitoring

• Network Forensics with Application ID and Full Packet Capture

• State-of-the art Machine Analytics

o Advanced Correlation and Pattern Recognition

o Multi-dimensional User / Host / Network Behavior Anomaly Detection

• Rapid, Intelligent Search

• Large data set analysis via visual analytics, pivot, and drill down

• Workflow enabled automatic response

• Integrated Case Management

What is the eFax services Fee?

These are the service fees for eFax:-

• Activation Fee (One -Time):- BD 4

• Monthly Fee:- BD 2

can I get the device on any vehicle?

Yes, devices available for Motor bikes, cars and heavy vehicles. Our qualified team will survey your vehicle and recommend the best option that fits your vehicle

Features and benefits of Collocation 1/4 Rack

"• Rack Height

10U

• Rack Dimension

800 x 1,200 mm

*Incudes rack, resilient power supplies, air conditioning, fire suppression, & secure environment to host the IT equipment of organizations."

Who is responsible for maintaining the customer’s equipment once installed in stc DataCenter?

The customer itself is responsible for maintaining the installed equipment.

Will I be charged termination fees in case I want to cancel my Microsoft 365 service?

No termination fees will apply. You will be able to deactivate at any time.

What will I pay for the stc One video conferencing solution for businesses?

We offer full flexibility because we understand how business needs change. You can opt for a flexible monthly package that you can expand with your growing demand or you can choose to pay-per-room and keep your costs streamlined, while knowing you can grow at any time.

What does "alphanumeric" means?

It means you can use any characters in these ranges a-z, A-Z and 0-9.

Does VAT apply on new services that are subscribed to during 2019?

Yes, VAT is applicable on all services subscribed to during 2019 onwards. VAT does not apply to International Roaming Services and Roaming Add-ons.

What are your call center working hours?

Our Call center representatives are available around the clock. Call us on 34 128 128 from any other line or 128 from your stc line.

Why is stc Business SIM Registration important?

In compliance with the Telecom Regulatory Authority’s (TRA) ‘SIM-card Registration Regulation’. All commercial and government entities must register their business lines with their respective operators.

Why protect, business devices with the stc device protection program?

The device insurance package seeks to cover your company's specific needs while sticking to your budget. Therefore, we offer you low monthly installments instead of a one-time upfront fee. We make sure that the carrying costs are compatible with the business devices used in the company. Simple technology devices pay only a low carrying cost. We also offer two types of insurance policies to suit your different needs.

Can I activate eSIM on broadband plan

No, its only available on voice plans

Is the Data Bundle really Unlimited?

Yes, you will have Unlimited data on selected plans for specific plans. Upon crossing your data allowance, your speed will be throttled, however you will continue to have access to data at lower speed, but you will still be able to send and receive emails, use WhatsApp, that will enable you to contact your customers and colleagues.

What will be the experience when the add-on validity expires?

Data roaming access (only) will be blocked automatically, any voice usage will be charged with normal roaming rates. Customer will be notified via SMS and will have an option to either unblock data and being charged as normal roaming rates, or subscribe to a new roaming add-on.

How much does it cost to get the stc Tajer service?

It depends on the selected services. Pricing details can be found on our website under Business > Products and services > stc cloud services > E-Services. For more information and price details, please contact the support department via 128 from your stc line or 34128128 from any other line, you can also contact us via email [email protected]

What is 4G LTE MPLS VPN?

4G LTE MPLS VPN allows efficient and secured data communication between two or multiple ends over stc national network. This is delivered to the end customers through data SIM bundles with different speed using both 3G and 4G LTE networks. 4G LTE MPLS VPN Service Description: It allows customers to benefit from the flexibility and high quality of IP and the security of a private network. This Wireless VPN and the existing MPLS VPN will jointly offer “End to End” solution where customers can interconnect all their national Point of Presence (PoP) easily and securely via stc MPLS Core. It offers networking solutions, including voice, video conferencing, real-time applications and other services. The service will provide business customers with a private APN (Access point Name) and static IP with data access.

Do the customers have to change their fixed line or number?

No, the customers keep their existing fixed line and number(s)

What are the voice trunking protocols offered by stc for fixed Services?

Digital or IP-based protocols, i.e.: ISDN PRI (Primary Rate Interface) or SIP (Session Initiation Protocol).

Can I switch between business broadband plans?

You can upgrade at any time during your contract period without penalty. However, in the case of downgrades, switching fees will apply.

How can I get stc’s business fiber broadband?

Check here to see if your area is eligible for fiber. If you are eligible for fiber connectivity, register your interest with us today to get started. If you’re unable to receive a fiber connection in your area, we will provide you with the exceptional 5G broadband packages to support your needs until fiber is available.

Why should I consider Toll Free number for my business?

* The Toll Free number is a powerful tool to enhance your business’s image.

* It is an invitation for your customers to call your business easily at no cost to them. Your customers will be able to reach you, from anywhere in Bahrain, for free.

* Enhance the efficiency of your marketing campaigns. * A memorable number keeps your business top of mind.

Does stc provide Service Level Agreement along with the Dedicated Internet Access Service?

Yes, stc target objective is to use commercially reasonable efforts to make service available at 99.8% for any single link, and 99.99% for dual links.

What is penetration testing?

A penetration test, also known as a “pen test,” is a method for evaluating the effectiveness of an organization’s security controls. Testing is performed under controlled conditions, simulating scenarios representative of what a real attacker would attempt. When gaps are identified in a security control, a penetration test goes beyond basic vulnerability scanning to determine how an attacker would escalate access to sensitive information assets, confidential information, personally identifiable information (PII), financial data, intellectual property or any other sensitive information. Penetration testing utilizes pen test tools and techniques, guided by a disciplined and repeatable methodology, resulting in a report containing detailed findings and recommendations that allow an organization to implement counter measures and improve the security posture of the environment. These improvements ultimately reduce the likelihood an attacker could gain access.

What is stc BAH Security Assessment Service?

stc BAH Security Assessment Service helps effectively manage security efforts by benchmarking to best practices. Through a consultative approach, the stc BAH team provides an assessment of cyber and compliance risks, maturity of control capabilities and a roadmap to improving security posture in a short time frame.

How does stc Bahrain endpoint protection platform work?

Our Platform uses several engines to detect and stop malware, including antivirus (AV) with behavioral, heuristic and signature defenses, including boot sector protection and a gl

obal quarantine of detected malware for analysis; process behavior blocking – which runs independently of your choice of AV – using hashes or YARA rules to extend prevention defenses; and process blocking using threat intelligence feeds as a source of hashes to block.

Managed Security Devices Service is ideal for?

Organizations who are looking to have all their internal security devices partially managed and maintained, and they have lack of resources and expertise to manage it.

Why Choose us?

stc BAH aims to develop a clear understanding of each customer’s business needs and technical infrastructure to find robust solutions, which meet operational and strategic objectives.

My site uses SSL, can stc Managed Cloud WAF support it?

Yes, stc Managed Cloud WAF supports both custom SSL and free SSL certificate as part of the Advance and Premium offering. This thereby means:

• All sites will be on boarded to listen on SSL traffic.

• If you have a SSL certificate, you can provide relevant details at the time of onboarding

• If you do not have SSL, you have 2 choices  Get Extended Validation (EV) certificate from our Managed WAF service.  our Managed Cloud WAF can automatically issue a certificate while on-boarding. Please note that entire process happens with zero-downtime

Why Vulnerability Assessment is Important?

A vulnerability assessment provides an organization with information on the security weaknesses in its environment. It also provides direction on how to assess the risks associated with those weaknesses. This process offers the organization a better understanding of its assets, security flaws and overall risk, reducing the likelihood that a cybercriminal will breach its systems and catch the business off guard.

Why stc BAH Compliance & Consulting Services?

We have the industry knowledge and expertise to deliver effective services with measurable outcomes for business and government clients throughout the region. Our direct approach to what is generally a complex field is our major advantage. It enables us to work closely with our clients and to keep the focus on their strategic requirements. We at stc BAH invest in our team and committed to further developing our capabilities to meet our clients and partners expectation.

What are the stc BAH SIEM platform Benefits?

Our Next-Gen SIEM Platform delivers an enterprise-class Security Intelligence that uniquely combines SIEM, Log Management, File Integrity Monitoring and Machine Analytics, with Host and Network Forensics, in a fully integrated solution. Using Our Next-Gen SIEM Platform will enable you to:

• Expand and accelerate threat detection & response capabilities

• Deliver comprehensive compliance automation & assurance

• Reduce client implementation costs and management overhead

• Increase ROI while lowering TCO

Why should I consider Cloud Hosting for my business?

Cloud Hosting features the following:

(A) On-demand Self-service: You can provision multiple computing capabilities as needed.

(B) Scalability: Cloud resources can be easily provisioned and released. To you, the resources available for provisioning appears to be unlimited and can be appropriated in any quantity at any time.

(C) Measured Service: Cloud systems automatically control and optimize resource use. Resource usage can be monitored, controlled, and reported, providing transparency for both the provider and the customer.

What can I do with stc Fleet Management?

Many features available in stc Fleet Management platform including but not limited to Area search, real time tracking, idle status, Geofencing, time on site measurement, Track history management, dashboard, SMS and email notifications, fuel sensor, door sensor, heat sensor, RFID cards, buzzers, SOS Bottons and much more.

What are the plans available for collocation services?

"• Collocation 1/4 Rack

• Collocation 1/2 Rack

• Collocation Full Rack

I do not need a full rack, is that an option?

Yes, stc DataCenter provide options for ¼ rack (10U) and ½ rack (20U).

How big can email attachments be?

The combined size of attachments within an email can be 50 MB per email being sent. This can be one attachment with up to 50MB or it can me multiple attachments with 50MB in total size.

What's different about the stc One video conference package?

stc One's remote conferencing for businesses is a 360-collaboration solution merging high-quality video, audio, presentations and data. It's ideal for work teams or institutions looking to innovate together, remotely. Your superior quality is ensured by Intelligent Network Detection and ultra-low bandwidth. You can tailor your solution to include stc’s connectivity options and a selection of endpoints to help boost your remote conferencing experience, including high-resolution cameras, microphones, and more.

How long does it take to deliver messages?

In seconds, however sometimes congestion in network may cause unavoidable delay. Note: it depends on too many factors: size of the campaign, load on the gateway used by the user, user's priority and throughput settings. It could be less than a second if it's a single message from a high priority user on a gateway with no load, or hours if it's a campaign to millions on a bulk gateway used by many.

Is it possible to pay my stc bills without paying VAT?

No, it is mandatory to pay the VAT related to your bill as per the VAT regulation

What are your Business center/Branch timings?

Our Business Center timings are from 8am to 4:30pm, Sunday to Thursday.

How many numbers can I add to my eSIM?

You can add up to 10 eSIM numbers per device with only one number active at a time.

Can I upgrade / downgrade my business plan?

You can upgrade at any time during your contract period without penalty. However, in the case of downgrades, switching fees will apply.

When will the free calls be applicable for GCC add-ons?

Customer will be able to make and receive calls within GCC, while roaming in GCC until the validity is expired.

Why should I get stc Tajer service (Cloud ERP) from stc?

There are many reasons to get stc Tajer. No Large investment required, secured, highly available, centralized management of branches and backup, tested hardware compatibility, Bahrain VAT ready, full POS and accounting integration, POS works online and offline, website and inventory integration, support Arabic language, support 3 decimals, local support, user friendly and much more.

How does business Voice Select work?

No change to your business continuity; simply dial the number as usual and the call will be charged as per stc Business Voice Select rates. Your Company will receive two bills. One bill from stc for all international calls and existing bill from your current operator for all other local call charges and monthly rentals.

Why I am only getting 1 voice line (Telephone) with the business broadband plan?

This is due to the broadband router capability. If you require more than 1 voice line check our stc One services.

What are the primary needs from a company that determine its need for Dedicated Internet Service?

Dedicated guaranteed bandwidth where customers are getting symmetrical speeds (Download speed is equal to the Upload speed) along with unlimited usage.

Why endpoint security is important?

An endpoint protection platform is a vital part of enterprise cybersecurity for a number of reasons. First of all, in today’s business world, data is often the most valuable asset a company has—and to lose that data, or access to that data, could put the entire business at risk of insolvency. Businesses have also had to contend with not only a growing number of endpoints, but also a rise in the number of types of endpoints. These factors make enterprise endpoint security more difficult on their own, but they’re compounded by remote work and BYOD policies—which make perimeter security increasingly insufficient and create vulnerabilities. The threat landscape is becoming more complicated, too: Hackers are always coming up with new ways to gain access, steal information or manipulate employees into giving out sensitive information. Add in the opportunity cost of reallocating resources from business goals to addressing threats, the reputational cost of a large-scale breach, and the actual financial cost of compliance violations, and it’s easy to see why endpoint protection platforms have become regarded as must-haves in terms of securing modern enterprises.

What is Managed Security Devices Service?

Security Device Management provides organizations with full maintenance, updates, rule changes, tuning and 24/7 monitoring for security devices ‘that are under a valid support contract’ by security experts. Clients can optimize their current technology investment, using leading security vendors.

Can customer turnoff WAF anytime they want?

Yes. Stc Managed Cloud WAF provides 3 level of controls to turn off the solution.

• Log Mode: To turn off blocking. All rules will be put in block mode in such a scenario.

• Disable Mode: The entire WAF will be disabled.

• Bypass Mode: The entire stc infrastructure will be bypassed and the traffic will be sent directly to your server. All of this is done without any downtime.

What is Vulnerability Assessment?

A vulnerability assessment is the process of defining, identifying, classifying and prioritizing vulnerabilities in computer systems, applications and network infrastructures. Vulnerability assessments also provide the organization doing the assessment with the necessary knowledge, awareness and risk backgrounds to understand and react to the threats to its environment.

What is stc BAH Compliance & Consulting Services?

Assisting your organization to meet the requirement of governance and compliance with specific regulatory requirement, to be certified and accredited by a regulatory body.

Why stc BAH Managed Security Monitoring and Reporting Service?

Detecting and responding to advanced threats relies heavily on an organization’s visibility into their network and an understanding of what is being monitored. Traditional security information event management (SIEM) approach requires significant effort to integrate multiple disparate security data sources to provide visibility, and an equally material amount of internal cybersecurity expertise to be of real value in most organizations.

stc BAH Managed Security Monitoring and Reporting Service MDR service that helps you to detect and respond to threats before they impact your business. It provides 24 x 7 proactive security monitoring, alarm validation, security orchestration and automation, and more in one service, helping you to enhance your security posture quickly and cost effectively.

All of this using our Next-Gen SIEM Platform that is hosted in our private cloud in Bahrain.

How is stc securing the Cloud Hosting services offered to the customers?

In order to secure the customer’s data, stc Bahrain is applying the following:

(A) Physical Security: Platforms are hosted in Tier III Certified Data Center with:

- 24 x 7 physical security.

- Recorded CCTV monitoring.

- Biometric login at all access points.

(B) Logical Security: -

Next Generation Firewall Protection.

- Malware Threat Protection.

- Network Segmentation Security.

- Application Security.

- IPS Security.

- Virus Outbreak Protection.

- IP Reputation Security.

- Anti-Botnet Protection.

- Machine level password protection.

What is stc Fleet Management?

stc Fleet Management is a highly-effective fleet tracking system. Without the need to buy any expensive hardware, you can track your vehicles in real time, track their movement history, track specific areas, measure drivers’ rest period, driving patterns and much more.

What are collocation services for stc Datacenter?

"Collocation Services:-

• A cost-effective and highly secure solution to your data housing needs.

• Improve operational efficiencies and lower infrastructure costs."

Can stc DataCenter cater for customers’ extra power requirements?

Yes, in addition to the default power available in each rack, additional power add-ons are available for purchase at any time.

Which mobile phones can I use with stc Business Email service?

You can use stc Business Email with the Apple iPhone, Windows Mobile and Android Smartphones.

What are the features of stc One?

1. One Number for all Devices stc One offers the professional communication features offered by office communication systems on any device such as mobile, laptop or tablet, anytime and anywhere.

2. It’s Reliable and Secure Ensure full access to voice solutions while keeping you secure at all times.

3. Affordable Costs Save on maintenance and operational costs with stc One, focus on your business growth while our stc professional team support you remotely.

4. Flexibility and Scalability You can choose from many stc One packages to suit your needs and have the ability to adapt quickly and easily by adding extensions without any hassle.

5. Attractive Rates You can save big on both local and international calls with stc One.

*Avaya 9608G IP Phone.

*Terms & conditions apply.

What format of mobile numbers should be used when I create contact list or send any message?

Just type the mobile phone number without + or 00 with the country code. (973xxxxxxxx)

Does VAT apply on any activation, termination fees, etc.?

Yes, VAT is applicable on any billed transactions.

What is the stc business Branch address?

Our Business Center is located at Seef.

Our Address is as follows:

stc BAHRAIN B.S.C closed

Ground Floor

stc Tower 15

Road 68, Seef District 428

P.O.Box 21529 - Manama, Bahrain

Do I have to get a new number to activate the eSIM service?

No, you can move your existing number to be as an eSIM

Can I terminate any of my business lines?

Yes, but please note this plan has a minimum 12-month contract. Therefore, you’ll be charged a termination fee as stated in the application form.

When can you use the Global data add-on on the airplane?

The cabin crew will make an announcement to let the customer know when to turn the phone on and use the service. The AeroMobile network becomes available when the aircraft has reached 6000 meters above the ground. The network is available throughout the cruise phase of the flight but phones must be switched off for take-off and landing.

Is the stc Tajer solution VAT Ready?

Yes, the system is VAT ready.

Any specific technical setup required to subscribe to stc Business Voice Select?

No, your existing technical setup and hardware will remain the same without any change.

What are the excess usage charges after the consumption of the data allowance?

There are no excess usage charges if you go over your monthly data allowance; we'll simply limit your connection speed.

How to subscribe to Dedicated Internet Access Service (DIA)?

Contact your Account Manager to subscribe and find out more about how the business Plan can add value to your business. Or call us for more information on 34128128

What is Endpoint Security?

Endpoint security is the practice of securing endpoints or entry points of end-user devices such as desktops, laptops, and mobile devices from being exploited by malicious actors and campaigns. Endpoint security systems protect these endpoints on a network or in the cloud from cybersecurity threats. Endpoint security has evolved from traditional antivirus software to providing comprehensive protection from sophisticated malware and evolving zero-day threats.

Organizations of all sizes are at risk from nation-states, hacktivists, organized crime, and malicious and accidental insider threats. Endpoint security is often seen as cybersecurity's frontline and represents one of the first places organizations look to secure their enterprise networks.

What are the stc Managed WAF service capabilities?

• Continuous Vulnerability Detection

• Instant Patches

• False Positive Monitoring

• Custom Patches

• Website Acceleration

• Advance DDOS Protection & BOT Mitigation

• Zero Downtime with Complete Cloud Deployment

What customer pain points does a SIEM address?

SIEM is a major upgrade over multiple security products that require IT security staff to view numerous dashboards to get comprehensive visibility. A SIEM can:

• Alleviate alert fatigue by curbing false positives and aggregating disparate data sources

• Implement a unified dashboard for visibility across the enterprise

• Reduce risks from denial-of-service attacks, brute-force attacks, and data breaches

• Simplify regulatory compliance to help you avoid exorbitant fines for violations

What are the benefits of the stc Webhosting services?

• Performance No one wants to wait long for a web site to open. Our servers provide superior performance for your visitors. Your site will be hosted in the region meaning it will open faster than sites hosted on global servers. It will also improve the performance of your site in search results.

• Flexible plans and pricing We offer flexible plans and opportunities to help you get the solution you need to build your corporate web site.

• 24x7 support, 365 days You do not need to worry about your site’s infrastructure as we operate it and provide support at any time, all year round.

• Website development You can choose from numerous themes available per industry and our team of professional web developers will help you build your website within days.

• Domain name registration (example: yourcompanyname.com) You may either use your own domain name or register your existing domain name(s) with stc.

• Features included in all packages

1. Disk Space

2. Numerous themes and plugin features suitable for your business requirements

3. Optional: Your own domain name (example: yourcompany.com)

How to subscribe to the stc Fleet management services?

Small and medium customers will be able to choose from our ready-made packages that will give them the power to track their vehicles. Large and Government institutes will be contacted by stc business professionals to work with them on the best solution to cater to their specific requirements. From requirement gathering, project management, site survey and training people. Contact us on 34128128

Are there any restrictions on the equipment installed in my rented rack?

No specific restrictions, however all equipment should comply with Kingdom of Bahrain's applicable laws and regulations.

What protocols can be used to configure my stc business Email service?

The platform supports POP3, IMAP4, SMTP and Webmail for accessing your emails.

What is stc One?

stc One is the latest in unified communication services. Enjoy access to one number for all your devices, voicemail, video calls, auto attendant, voice messaging and so much more.

Can I personalize the content of the SMS message?

Yes. BulkSMS Text Messenger allows you to create your own personalized token fields to insert into your SMS messages.

Will VAT apply if I purchase a new SIM after January 1, 2019?

Yes, when purchasing a new SIM card, VAT will be added to the price of the new SIM card.

How much will it cost for business customers?

The eSIM will be provided customer with better confront of not carrying 2 mobile devices. For business customers it will be FREE of charge.

Do I have to sign up for a minimum contract period for a Business Postpaid mobile plan?

Yes, Business Mobile Plans have a minimum 12-month contract.

Can customers subscribe to more than one data roaming add-on at the same time?

Yes, Each roaming add-on will have its own data allowance and validity.

Do I need to subscribe to all of the services for stc Tajer?

No, you may start by subscribing to one or 2 services depends on your requirements and then scale up to other services.

How long will it take to activate my stc Business Voice Select service?

Between 12 – 14 working days from receiving your service order form. Your service will not be interrupted during the provisioning process.

What happens if I use up my monthly data quota? Will I be notified of my usage?

Once the data quota is exceeded, your Mobile Broadband service speed will be throttled with no excess charges. You will be notified by SMS once you reach 20%, 50%, 80% and 100% of your monthly quota.

What is Dedicated Internet Access Service (DIA)?

Dedicated Internet Access Service
Internet Dedicated Access service offers customers secure and reliable end-to-end network connectivity to the Internet.

Unique Features
Dedicated Internet Access offers businesses a cost effective dedicated guaranteed connection to the Internet.

Multiple bandwidth options provide tailor-made solutions with speeds from 256 Kbps to over 1 Gbps.

Secure and private - Leased Access is dedicated entirely to you, which means it is exclusively yours.

No single point of failure and fully redundant network.

The service offers congestion free, secure, and permanent point to point network connections

What is stc Managed WAF service?

stc Managed WAF service is a fully managed application security solution that detects application-layer vulnerabilities with web application scanning (detect), protects them instantly with web application firewall (protect) and monitors traffic continuously through proprietary machine learning algorithms and with its in-house security experts blocking emerging threats and DDoS attacks.

What are the Basic Webhosting Package benefits and details?

• Web Hosting Package-Basic

• Activation fee (one off)-BD 10

• Monthly fee-BD 10

• Web space-250MB

What are the Features for Heavy Tracker AT5i?

Following are the features for Heavy Tracker AT5i:-

• Monthly Fee BD 5

• Tracker Type Heavy Tracker AT5i

• Upfront Fee Free

• Installation Free

• Connectivity Included

• Support Included

• Contract 24 months

How reliable is the power supply in the rack?

The power supply to your equipment is not at risk as each rack is equipped with dual PDUs (Power Distribution Units) individually powered.

What Email clients can I use for my stc business Email service?

You can use multiple email clients for stc Email services. Most well-known clients are Microsoft Outlook, Windows Mail, or Mac Mail.

What is a cloud-based call center service?

One of the most innovative call center services for business, a cloud-based call center will revolutionize your customer experience operation. The technology to facilitate customer calls is owned by a network, in this case stc, and you simply subscribe to use it. This means you don't need to invest in expensive platforms, software and hardware – you just need to pay a monthly fee to have access to a full-service call center. Because it runs on the stc cloud, all you need is secure connectivity to our cloud and endpoint for your agents. While traditional call centers operate on landlines and on-premises servers, which involve a large space commitment. This means that your agents can also work remotely, attending to your customers at anytime from anywhere, with same set of features and security.

How can I apply for two way SMS ?

Contact your account manager. Select your choice of shortcode ( Platinum/standard) . KAM’s will update the customer’s service request form, reflect the code selected and the applied charged. The account manager then puts the customer’s technical team in contact with stc technical support to establish the connection.

As a business customer do I need to share my Tax Identification number (TIN) and certificate with stc?

As per the law, it is not mandatory to share your Tax Identification Number (TIN) with stc.

What are the main supported Devices?

Following are the devices which currently support eSIM:-

iPhone XS

iPhone XS Max

iPhone XR

iPhone SE

How many lines can I buy?

There is no restriction on number of lines you can buy as long as the total monthly recurring charge is within the credit limits.

For Global Data Add-ons, when can a customer unblock data roaming access?

A customer can resume data roaming access when the data allowance is fully consumed before the add-on validity is expired. This can be done by sending SMS with text “UBLK’’ to 81871 and in this case, the customer shall be charged as per normal data roaming rates.

What is stc Tajer?

Run your business in ease and efficiency with stc stc Tajer solutions. It’s a customizable and VAT enabled system with many features that take care of your business needs allowing you to focus on what matters most. With new market forces and unprecedented pressures, stc stc Tajer solutions have been designed to scale with businesses as they grow. The cloud-based Enterprise Resource Planning (ERP) system enables Small and Medium sized businesses to focus on what they do best and thrive in today’s competitive markets. From Point-Of-Sale (POS) to Customer Relationship Management to Bahrain VAT ready tax compliance accounting solutions and more, stc stc Tajer gives businesses the tools they need to drive value by delivering automation and end to end solutions.

What is stc Voice Select Service?

Save up to 50% on your international calls from your existing business fixed line stc Voice Select service makes perfect business sense with up to 50% off on all international calls. It’s the ideal tool for companies to get closer to business opportunities around the world.

Will I be able track my data usage?

You can track your usage* by logging in to your online portal at https://business.stc.com.bh/selfcare. *Usage records may be delayed by up to 48 hours.

How can we build our own website?

Getting your own website has never been easier! Choose your required package. We offer two different packages to accommodate all your hosting needs. Fill the required documents including all the necessary information for you to start using your account. Once you’ve received your account activation via email (Login ID, Password and URL), feel free to contact us by email or by phone for technical support. Our support team will make sure you are up and running in no time! Domain Name Registration You can register your individual domain name with stc while registering for Web Hosting with additional fees.

•Add on Name:- stc Business Domain

Activation fee

BD 5

Monthly fee*

BD 3

* Applicable on the available domain names such as (.com .net .org .info .biz) However, custom short domain names will be charged separately, please contact your account manager for more details.

What are the Features for Motorcycle Tracker?

Following are the features for Motorcycle Tracker:-

• Monthly Fee BD 5

• Tracker Type Motorcycle Tracker

• Upfront Fee Free

• Installation Free

• Connectivity Included

• Support Included

• Contract 24 months

Once a client, am I guaranteed 24x7 access to the facility or access is restricted to certain hours?

For each customer, 24x7 access is guaranteed for 2 nominated persons. Appropriate ID cards will be issued, by stc Bahrain, for those 2 authorized persons. Access for non-authorized persons, requires pre-approved access permit.

What are the features of Professional Email Express Packages?

Main Fee

• Activation fee-Free

• Monthly fee-BD 2

• Email Storage per email-25GB

• Domain Name-(@stc.bh) Or (@your domain)

Features Included

• Access (POP3)-Yes • IMAP4-Yes • Outlook Support-Yes

• Calendar-Shared

• Address Book (Contacts)-Shared

• Tasks-Shared

• Mobility Sync-Yes

• SSL Security-Yes

• Anti-Virus and SPAM filtering-Yes

Are the stc One Call Centre Services integrated with stc One platform?

Yes. Our cloud-based call center services are fully integrated with the stc One platform, so you can run your office telephones and call centers from the same platform.

Do you support two-way SMS?

Yes, 2 way sms are supported

How will VAT be reflected on my bill?

VAT is applicable on the current month charges and will be reflected on your bill as a separate line item in the account summary.

What are the eSIM Main Benefits?

The main benefits of eSIM are:- store several SIM cards on your phone without having to physically carry the SIM cards No need for additional SIM slots Little risk to physical damage of SIM or phone Extra space available in the phone for other purposes

What are the various Postpaid plans available?

To find out about the postpaid plans offered by stc business, please visit the website https://business.stc.com.bh/en/sme/mobile-plans/postpaid. This page provides detailed information about the different postpaid packages offered by stc business, including their features, pricing, and benefits. You can compare the packages and choose the one that best suits your needs.

How can a customer unblock data roaming access after data allowance is fully consumed?

Send SMS with a text ‘UBLK’ to 81871.

What are the stc Tajer solutions provided?

Our solutions are designed to improve your business performance on all fronts, turning current pain points into a competitive advantage to accelerate growth and profits.

• Point-Of-Sale (POS) A browser-based retail Point-Of-Sale system which includes a register allowing both cash and card base sales transactions. With a smart and easy interface that can be operated from a laptop, tablet or even a mobile phone resulting in faster and simpler sales transactions.

• Customer Relationship Management (CRM) The CRM solution allows you to manage all customer information in addition to empowering you to conduct a range of Business-to-Business online transactions. Within one dashboard and reporting solution you can fully customize your reports; planning and monitoring your daily, weekly, monthly and annual performance. The solution allows you to enhance customer retention and loyalty by delivering flexible and easy to use customer rewards and loyalty programs.

• Inventory Management A flexible multi-warehouse, multi-location inventory solution, which is fully customized and optimized to deliver an integrated approach to inventory and warehouse management. Allowing the flexibility to perform a variety of stocking and product availability strategies.

• Purchasing The Purchasing Solution enables performing both basic and advanced procurement procedures from simple direct purchasing up to managing complex bidding and tendering processes. Through this solution, the user can issue RFQ’s and Purchase orders with a flexible range of product varieties, prices and suppliers.

• Accounting A fully functional Bahrain VAT ready and KPMG certified accounting software connecting to all relevant ERP solutions such as CRM for invoicing and POS for sales transactions in addition to allowing accountants to fully manage their invoices via an easy to use interface.

• Human Resource A comprehensive people management system that allows complete management of employees, time and attendance, employee contracts and work permit’s. In addition to being seamlessly integrated to the payroll solution to manage salary pay slips, over time, custom allowances with a variety of complex salary rules and structures.

• Website An easy ready-made wizard-based solution that enables businesses to engage and interact with their customers through a sophisticated and customer friendly website.

• eCommerce The eCommerce solution introduces a new online shopping channel through a seamless online experience. In addition to being able to fully integrate with the VAT ready accounting and inventory solutions. Manage your venture, effectively & efficiently with one integrated solution custom-made for the needs of your business. Get in touch with us to discuss how we can customize the solution to suit your business requirements and help to enhance the performance of your business.

Do I have to sign up for a minimum contract period for a Business Broadband Plan?

Yes, Business Broadband Plans have a minimum 12-month contract.

What are the Features for Car Tracker AX7?

Following are the features for Tracker Type Car Tracker AX7:-

• Monthly Fee BD 5

• Tracker Type Car Tracker AX7

• Upfront Fee Free

• Installation Free

• Connectivity Included

• Support Included

• Contract 24 months

During the pre-ordering stage, can I visit stc DataCenter?

Yes, we are proud of our data center and happy to give you a tour. Your account manager will simply arrange your visit to stc DataCenter.

What are the features of Professional Email Basic Packages?

Main Fee

• Activation fee Free

• Monthly fee BD 1

• Email Storage per email 5GB

• Domain Name (@stc.bh) Or (@your domain)

Features Included

• Access (POP3)-Yes

• IMAP4-Yes

• Outlook Support-Yes

• Calendar-Personal

• Address Book (Contacts)-Personal

• Tasks-Personal

• Mobility Sync-Yes

• SSL Security-Yes

• Anti-Virus and SPAM filtering-Yes

Am I charged differently for Arabic or English Messages ?

Yes. A single Arabic message size is 70 characters, while a single message in English has a size of 160 characters. A message that is bigger in size will cause the message to be cut down and will be considered as an additional message (Each charged separately) Example: If an English Message size/length is 160 characters : will be split into 2 concatenated messages and will be charged as two messages. If an Arabic Message size/length is 70 characters: will be split into 2 concatenated messages and will be charged as two messages.

Does VAT apply on my stc service?

In line with Kingdom of Bahrain Government mandate, starting January 1, 2019, VAT at 5% will be charged to your monthly bill on all goods and services apart from International Roaming services and Roaming Add-ons.

What is eSIM?

An eSIM (Embedded SIM) is the latest technology in SIM cards where the SIM module is embedded in the mobile device. Traditional SIM cards can easily be swapped out of a phone, whereas an eSIM cannot be removed.

How to activate the Mobile Data Add ons?

Contact your Account Manager to subscribe or email [email protected]

What will be the experience if a customer has more than one active Global Data add-on at the same time?

Each roaming add-on has its own data allowance and validity. The add-ons shall be consumed in the same sequence as purchased.

What is stc Tajer service (Cloud ERP)?

stc Tajer Services is Enterprise Resource Planning Solution that is consisted on many services including but not limited to Point of sales, accounting, purchasing, inventory, CRM, HR, website and e-commerce systems.

What are the requirements for the 5G experience?

1. You will need to activate a 5G access add on over your business broadband plan for BD 3/month

2. Get a state of art 5G device and enjoy blasting speeds

3. Indoor router

4. Outdoor Router

• 5G Router will remain under the ownership of stc

• Prices are subjected to 5% VAT

What are the fees for Fleet Management services?

The cost for the Fleet management services is BD 5/month

Why should I consider collocation in stc DataCenter?

With a dedicated professional team, managing the data center on 24x7 basis, you do not need to recruit IT employees with specialist data center’s management skills. Thus, allowing your existing IT staff to focus on their main goals. Also, collocation services are provided at a cost that is very cheap compared to building your own infrastructure. Collocation space is also flexible as it can be increased or decreased based-on your needs.

What are Professional Email Packages?

These are the two professional email packages available:-

•Email Basic

•Email Express

Can we send messages in Arabic for the Managed Messaging (BULK SMS) service?

Yes. And other languages are supported as well, such as Indian.

What is stc’s Tax Identification Number?

In accordance with the requirements set out in the Law and the Regulations, stc’s (“TIN”) will be included on its Tax Invoice. For reference, stc’s VAT registration certificate is here:- https://www.stc.com.bh/files/uploads/2019/12/22/VAT%20Certificate%20On%2029.MAY.2019%20(11).pdf

Are these data roaming add-ons auto-renewed?

No. You will have to re-subscribe to the roaming add-ons once the validity is expired.

What are the broadband packages offered?

To find out about the broadband packages offered, please visit the website https://business.stc.com.bh/en/sme/broadband-and-internet/business-broadband-deals. This page provides detailed information about the different broadband packages offered by stc business, including their features, pricing, and benefits. You can compare the packages and choose the one that best suits your needs.

What are the benefits of stc Fleet Management?

1. Cost Effective With stc Fleet Management, you can simply track your vehicles without any upfront capital investment.

2. Give you full visibility Our powerful solution will not only track your vehicles, but gives you the views, alerts, reports and dashboards needed to keep a full watch over your fleet and workforce in real-time, leaving you in control at all times.

3. Maintenance and Support No need to worry about your tracking maintenance as we operate and provide support at anytime, all year around without any additional cost.

4. Attractive Data Roaming add-ons Save on data roaming by subscribing to our special data roaming add-ons for your fleet management plans.

What is stc DataCenter?

stc DataCenter is a Tier-3 certified facility that offers collocation services and Business Continuity Management (BCM). Collocation services provide a reliable infrastructure along with rack space, resilient power supplies, air conditioning, fire suppression, and secure environment to host the IT equipment of organizations. BCM offers a remote backup seat for customers’ employees to avail business recovery capabilities and satisfy all critical business requirements.

How to Modify your email address under eFax?

With stc eFax you can modify your email used to send eFax at any time for an additional cost.

•Business eFax email modification for BD 4.

Can we have an Arabic sender ID for the Managed Messaging (BULK SMS) service?

Unfortunately this is not possible at the moment.

How can a business register for VAT and receive a Tax Identification Number (“TIN”)?

For reference, businesses can register for VAT through the NBT Website https://www.nbt.gov.bh/

What will happen if the customer is not connected to any of the participating networks while using the data roaming add-ons?

The data access will be blocked.

What are fixed line services for broadband subscribers?

Get a free voice line with a premium number for your business. stc will provide you with FREE unlimited calls to any stc fixed number (77xxxxxx).

Is it compulsory to pay VAT?

As per the VAT regulation, it is mandatory for all businesses exceeding certain turnover thresholds to register for VAT and consequently charge VAT on all goods and services offered. stc is one of the business required to register for VAT and must start charging VAT from 1 January 2019 VAT-registered businesses must report to the National Bureau for Taxation all the amounts of VAT they have charged and the amount of VAT they have incurred on a regular basis. For further details, please visit https://www.nbt.gov.bh. For business customers, please refer to the Business FAQ’s below (Section V)

Which countries are covered under the roaming packages?

You may refer to our Business roaming Add-on website to view the list of participating countries and networks. Visit:- https://www.stc.com.bh/enterprise/content/data-roaming-add-ons

How will VAT apply to stc products and services?

A 5% VAT will be added to the postpaid bills upon issuance of the bill.

What are the available roaming packages?

You may refer to our Business roaming Add-on packages website for the available roaming add-ons. Upon subscription, please wait for the add-on confirmation SMS before re-initiating the add-on request or enabling the data access.

What will be the applicable VAT rates?

VAT has been introduced in the Kingdom of Bahrain on the 1st of January 2019 at the Standard Rate of 5% unless the VAT legislation specifically provides that such supplies are Zero-rated, Exempt or outside the scope of VAT. All the Telecommunication goods and services fall within the Standard VAT rate of 5%.

How does roaming abroad work?

When you reach your destination country just switch on your mobile phone and an operator shall be selected automatically. If no operator is found, please check the configuration in your mobile phone under network settings. It might have been set to 'manual' network selection mode. Switch it to 'automatic' network selection mode and it should find a roaming network for you.

When did the VAT go into effect?

VAT was introduced in the Kingdom of Bahrain on the 1st of January 2019

What services can you use while roaming with stc abroad?

- Make and receive voice calls

- local and international

- Send and receive SMS messages

- Check e-mails, read news, browse content, send and receive MMS and more using data roaming

- Divert calls to any other number

- Use stc Missed Call Notification Plus service

What is VAT?

VAT is a consumption tax that the end user is obligated to pay, and stc will only be acting as a collection Agent on behalf of the Government. VAT is required by the regulation to be charged by businesses that are registered for VAT in the Kingdom of Bahrain. In general, the supplies of goods and services are taxable at the Standard Rate of 5% throughout the supply chain, unless the VAT legislation specifically provides that such supplies are Zero-rated or Exempt. Both individual and business customers will be required to pay VAT on goods and services purchased from stc.

What happens if there is no network available during roaming in KSA?

In the unexpected event that your stc line has not automatically selected the stc network, you may have to select it manually. Follow these simple steps: Menu Settings -> Telephone -> Network -> Select the manual operator -> stc network, code (stc) or (ALJAWAL) or (KSA01) or (42001) As soon as you are connected to the stc network.

What are the charges for the KSA Pass Add on?

BD 2 per month

How can I subscribe to the KSA Pass Add on?

SMS “ON” to 88839 or dial *88839#

What are the features of new stc KSA Pass add on?

•Local calls within Saudi Arabia=0.047 per min

•Call to Bahrain=0.116 per min

•Incoming calls=Free •SMS=0.013 per SMS

•GPRS (Web, WAP, MMS, BlackBerry®)=0.226 per MB

What are the services that can be used abroad or while roaming?

•Make and receive voice calls - local and international

•Send and receive SMS messages

•Check e-mails, read news, browse content, Send and receive MMS and more using data roaming

•Divert calls to any other number

•Use stc Missed Call Notification Plus service The availability of the services and number of countries depend on the subscription type.

What are the international call rates?

Please visit :- https://www.stc.com.bh/business/plans/international-rates

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